Awards and Recognition

Each year, Lexus awards the top-performing dealerships in Canada that encompass over 19 categories, with a focus on customer satisfaction. Regency took home this award in 2015 and again in 2016, showing a monumental level of customer devotion.

VANCOUVER’S REGENCY LEXUS WINS NATIONAL AWARD AFTER LAUNCHING INNOVATIVE ‘BUTLER SERVICE’ FOR CUSTOMERS (2015)

Personalized Customer Satisfaction Campaigns Leads to Prestigious Award

VANCOUVER, BC— (April 12, 2016) – Customer service may be a lost art, but Vancouver’s long-standing family-run Regency Lexus dealership, is committed to bringing it back. Recently announced winners of the prestigious 2015 Lexus Pursuit of Excellence Elite Award, which is reserved for Lexus dealers who demonstrate outstanding levels of professionalism and commitment to customer satisfaction, the locally-owned business accredits its win in part to its team’s ability to put an innovative plan in place to exceed customer expectation. In 2014 the Regency Lexus team launched its ‘Butler Automotive Ownership Experience,’ aimed at a personalized service to its valued clientele.

“This award is a testament to our team’s dedication to personalizing the customer service experience and going above industry norms to make our clientele feel valued,” said Izzam Ahamed, General Manager of Regency Lexus. “In a day and age where the retail experience can be very sterile and automated, we focus on building personal relationships and honest communication both within our team and with our customers.”

With BC luxury auto sales ranging over 40 percent from the Canadian national average, Ahamed says it’s easy for dealerships to become focused on the bottom line and forget about building long-term relationships with clients. Two years ago Ahamed and his team set a goal not only to increase sales but, as a priority, to pursue more intimate relationships with their customers with the intention of having every customer feel respected and valued. Sales staff are charged with remembering the names of each guest who walks through the door of their flagship store and customizing service to their individual preferences whenever possible.

“Our focus on customer satisfaction has been a key differentiator for us,” said Ahamed. “Whether it’s through the direct interacts with our staff, or innovative solutions like our Butler Experience, our service offerings aim to exceed standard industry practices; we’re always looking for ways to innovate and improve.”

REGENCY LEXUS RAISES THE BAR TO WIN THE LEXUS PURSUIT OF EXCELLENCE AWARD (2016)

Regency Auto Credits its Culture of Commitment for Second Consecutive Win
VANCOUVER, BC – March 10, 2017– Customer satisfaction is serious business if you ask the team at Regency Lexus. The family-run automotive company, which just took home the Lexus Pursuit of Excellence Elite Award, for the second consecutive year, is near-religious about elevating customer experiences that can only be achieved through rigid attention-to-detail from an extraordinary team.

“We’ve created a culture of commitment in our organization, which is what makes Regency so unique,” said Izzam Ahamed, General Manager of Regency Lexus. “Our team believes in a higher standard of service when it comes to our guests and that means entrusting each product or service advisor to make decisions best suited for our guests.”

In 2014, Regency Lexus launched its “Butler Service,” allowing Lexus owners who purchased through Regency to receive luxe perks such as luxury courtesy car delivery for any maintenance or repair work, complimentary car washes, personalized beverage stocking and vehicle inspection with service. From that, spun a culture of commitment in which employees were challenged to exceed an already high standard of customer expectations and raise the bar further through new initiatives that focus on overall customer satisfaction.

“We heavily invest in our team to ensure everyone is equipped to handle every interaction with confidence and support,” said Ahamed. “We don’t just hand you the keys, we make sure you know your Lexus. It’s important to us that our guests know the features of their vehicle and the level of attention we give their vehicle when it comes in for service. We’re here to help them make an informed decision.”

INDIVIDUAL AWARDS:

President Award winners:

Ken Wong #3

Peter Fong #4

Amy Wu #15

Frank Stokovac #2

Daniel Jabillo #1

Adam Lang #2

Raymond Li #2

Ryan Oliveros #4

Rocky Mortimore #1

Craig Lagace #1

Bruce Bibby #1

Juanchito Gamboa #1

Baswa Nand #1

Sam Nguyen #1

David Yee #1

Romel Costorio #1

Executive Award winner:

George Zhao #64

Andrew Ngo

Lara Lien #18

Linh Nguyen #19