Regency Lexus | Customer Reviews

December 03 2020

Excellent service, easy to access from chatting to appointment until delivery of the Car. Friendly, outstanding communications, easy to get in touch, A positive attitude. Thank you so much Shane. Read more

Adrie Lolong from Port Moody

Jimmy Wong from Richmond

December 03 2020

I highly recommend to come to Regency Lexus instead of other Lexus dealerships. They definitely step it up when it comes to customer service, and getting you a good deal. I went to Michael to secure an excellent deal on my new 2020 Lexus UX250h! Colin was the person who helped me set up my Lexus... Read more

Jimmy Wong from Richmond

Mark Hepburn from Burnaby

December 03 2020

Took my car in to get an airbag replacement due to a recall. Was given a brand new NX SUV as a loaner for the day. Service was what one would expect with Lexus: superb. They finished ahead of schedule and even washed and cleaned my car. Read more

Mark Hepburn from Burnaby

Sheri Eline from Richmond

December 03 2020

I love the service department at Regency Lexus! I feel important as soon as I walk through the doors. They are kind, professional and efficient. They took me out to the shop floor to show me underneath my car. What they looked at, how safe everything was. I was included in the whole service... Read more

Sheri Eline from Richmond

Bev Louis from Northshore

December 03 2020

The staff at Regency Lexus Parts & Service ((including manager, Daniel J, Dan C and David) are the best, bar none. I have been taking my car there for a few years now and if I have ever had any issues with the servicing of my Lexus, the staff do their best to address the problems. At my last... Read more

Bev Louis from Northshore

Feel the Wild from Burnaby

December 03 2020

We just attended "Feel the Wild" book launch event n absolutely loved the experience. Beautiful and gracious hosts, delicious food, friendly and courteous service. Got our signed copy too. Thank you! Read more

Nikhat Qureshi

Ken Wong from Richmond

December 03 2020

Greeted as soon as I stepped in the reception. Informed promptly when my car was done. Everything was excellent that I had been treated as VIP. Love Regency Lexus service that make me continuously driving Lexus for more than 13 years. Thank you Raymond's excellent service. Read more

Ken Wong from Richmond

Frank Fernandez from Richmond

December 03 2020

I really appreciate the warm welcome and professional service at the Regency Lexus Service. Daniel the manager is very knowledgeable and understanding. I would recommend their services to all my family and friends. Worth noting is that I drive out from Richmond to have my Lexus vehicles here.... Read more

Frank Fernandez from Richmond

Joel Weinmaster from Northshore

December 02 2020

You haven't lived until you have experienced owning a Lexus. My sentiments after owning a 2014 LEXUS IS250. The service at Regency matches this view. Every time I go there I feel I am good hands and more importantly they are advising me on the best and most economical solutions to keep my Lexus... Read more

Joel Weinmaster from Northshore

R L from Port Moody

December 02 2020

Just purchased a 2013 Lexus RX 350 and extremely happy with the process. Salesman Shane was helpful, informative and was a pleasure to work with. Personal and professional experience with no high pressure tactics or the old school runaround. Efficient and honest service, will see Shane again... Read more

R L

Al Jazey from Vancouver

December 02 2020

I have had my Lexus vehicles serviced at Regency Lexus in Vancouver B.C. for more than 20 years. I have never met a more accomodating group of service people at any other manufacturers service department that is as good as what Regency offers. Weather it is just a quick adjustment or a full... Read more

Al Jazey from Vancouver

Liz Wong from Richmond

December 02 2020

If you want a Lexus go find Amy Wu. She listens to your needs and isn’t pushy. Onsite insurance broker makes the whole experience smooth and seamless. Parking can be a bit tight Read more

Liz Wong from Richmond

Great Service Means Happy Customers